Eagle Bay Cabinet Doors & Drawers - Your NUMBER ONE manufacturer of cabinet doors & dovetail drawer boxes.

HOME ORDER FORMS PRICES ORDERING INFO CONTACT US ABOUT US

Search for:

RTA CABINETS
DOVETAIL DRAWERS
CABINET DOORS
Profiles
Finishes
THERMOFOIL
DRAWER FRONTS
CHAIRS/UMBRELLAS
* SPECIALS *
Hinges & Slides
Molding/Accessories
Veneers & Banding
Site Map



 

 

Ordering

Our ordering process starts with you faxing or emailing us the quantities and dimensions you require in order to provide you with a estimate. This provides a paper trail for the ordering process & is less prone for mistakes to occur. We prefer that you use our forms to submit your request for a quote--- Click here for our Order & Quote Forms

 

Note: Florida residents will be assessed 7% sales tax.

If you are tax exempt, please fax or email us a completed copy of your current exemption certificate.

 

Phone:     407-971-6049 / 800-229-1769

Fax:         407-366-3314

Email:      Info@eaglebaywood.com

 

Confirmations

When an order is placed, we require a signed estimate before we will proceed to production. A signed estimate is a confirmation of the products or services you are ordering. It list such things as the cost of each item, the details of each item (wood specie, custom size & so on), the method of shipment & other pertinent information to the order. All estimates are faxed and/or emailed to you & require your signature to confirm your order. Orders WILL NOT go into production without the return of the signed estimate and a completed credit card payment form. A delay in returning the confirmation will result in a delay of your order. Any confirmations received before 10:00 A.M. EST will be processed the same day. TOP

 

Measurements

We accept measurements in fraction or decimal form. We do not accept measurements in metric. When providing measurements please be certain to provide the size of the finished product. We are unable to calculate exact size from your opening sizes. TOP

 

Estimates

We will be happy to provide an estimate to you before ordering. You may print & fax an order form from our order forms page, there is a check box within the form for you to enter "Quote Only" or "Order". Whether you fax or email your information to us be sure to let us know that it is a "Quote Only", quotes take up to 24 hours. Estimates are valid for 15 calendar days. TOP

 

Packaging

Packaging is an additional charge to the cost of the goods & starts at $10 and increases depending on the complexity of packaging & the amount of packaging required to secure the items for shipment. If a pallet is necessary to ship your order, a $25/pallet fee will be added into the packaging charge. Minimum charge for packaging is $10.00.  The exact cost of packaging will be itemized in your confirmation. TOP

 

Shipping

We ship to all part of the globe from our facility in Orlando, Florida, USA. We ship either UPS or Truck Line (common carrier). Common Carrier is the method of choice & historically has resulted in fewer damages. Large doors, multiple drawer boxes & some other bulky items will always be shipped via common carrier.  When we ship items via common carrier they will be placed into a box, onto a pallet, wrapped  & banded. The carriers responsibility is limited to moving the material to the back of the truck. From there you can then easily remove the product without a forklift by simply cutting the plastic bands & unloading the items by hand. It is in your best interest to have products shipped to a business address because all of our carriers charge a fee for entering into a residential neighborhood. Fees range from $35.00 to $75.00, this fee is imposed by the carriers NOT by Eagle Bay Cabinet Doors & Drawers. The choice of which carrier to use is based on our knowledge of which carriers deliver to various parts of the US (and beyond) the fastest, the least expensively & have the fewest cases of damage.  We will, only if you request, try to use your carrier of choice when possible. TOP

 

Damages

While we make every effort to ensure that your product arrives in the condition it left our facility it is inevitable that product will be damaged in shipment from time to time. When you receive your order inspect the package carefully for any signs of damage. If the package appears to be damaged take a moment & open the package in the presence of the driver to see if the product has been harmed. It is the responsibility of the customer to file for any and all damages or shortages with the delivering carrier. We will provide you with numbers & any information we have to help in this process. If any portion of the product needs to be replaced a new invoice will be created at the same rate as the original items, the customer is responsible for reordering the products needed & filing a claim for refund with the carrier.  TOP

If damage is found, do the following:

  1. Note description & extent of damage on delivering companies paper work.

  2. Get the name of the delivering driver

  3. Note the name of the delivering company

  4. Call us for further instructions.

Shortages

If you are to receive more than one package or pallet in a shipment all packages will be marked with information indicating how many packages should be present in the shipment. Marking would be written as  box 1 of 3, 1/3 or likewise. If one or more  packages does not arrive to you it may simply be a case of being separated from the other packages during transit. Note with your driver on the bill of lading or other paperwork the number of packages that are missing then contact us so we can provide you with the tracking number (s) of the missing package (s). Since all products are billed before they leave our facility & become property of the customer we require that the customer file for refunds or shortages with the carrier & then reorder any parts or pieces they may require. TOP

 

If your shortage is for one individual piece within an order, and the package arrived unopened, contact our office directly for instructions. If package is opened, refer to Damages section above. We count all products twice before they leave our facility so we handle these claims on an individual basis. It is your responsibility to advise us within 15 calendar days of your order shipping if there are any discrepancies in the shipment. TOP

 

If any portion of the product needs to be replaced a new invoice will be created at the same rate as the original items, the customer is responsible for reordering the products needed & filing a claim for refund with the carrier.  TOP

 

Terms

Our terms are:

  1. Pay by credit card - Visa, Master Card, DISCOVER & American Express

FYI for American Express users: a 3% surcharge will be added to your total bill to account for American Express' higher merchant processing fees.

 

For orders less than $500, we require the entire balance due to start production. Orders over $500 will require a 50% down payment to start production and the remaining balance will be charged upon shipping your order.

 

We DO NOT accept personal checks or have any open credit terms.  TOP

 

Change Orders

All of our products are custom manufactured to meet your needs. We will accommodate changes whenever possible. If the manufacturing process has already started, you will be charged a percentage of the cost of the goods based on how far along the process is. If the product has been completed or has been stained, you will be responsible for the full cost of the goods plus the change order. ALL CHANGE ORDERS MUST BE WRITTEN AND DELIVERED BY FAX OR EMAIL! TOP

 

Lead Times

Our lead times as a general rule are (days given are working days):

Unfinished or RTF items: 5-10 days

Standard or Clear finished items:  10-12 days

Specialty finishes, custom matches, distressing & glazing:  Please call for current lead time. TOP

 

Lead times are also listed on your confirmation to reflect the current speed of our operation at the time your order is placed. If you are preparing to order product between September & January allow for extra lead time. This is our busiest season plus we also have various holidays that we acknowledge & our company closes on the last Friday before Christmas & does not reopen until the first Monday after New Years day.  Extended lead times are not always required during this time but we suggest that you keep this in mind as you schedule your project. TOP

 

Returns

There are no refunds for any custom items that we make and since the vast majority of our items are made to your custom specifications they are not refundable. Custom items are any items that are cut and ordered to your specifications. Any items that have been stained or altered are not returnable. Any damaged items will be replaced but the fact of them being damaged does not make them returnable. Some moldings & other stock items are returnable, you may ask our sales staff when ordering. Any items returned to stock will carry a 50% or $20.00 restocking fee (whichever is greater), must be prepaid freight & must be acknowledged by office as being returned. TOP

 

Cancellations

Our cancellation policy is as follows.  Should you need to cancel an order then you would need to call our office and have one of our staff fax you a cancellation notice. This will need to be signed and faxed back to us within 24 hours for us to be able process the cancellation.   A percentage of the order will be due at the time of cancellation. This amount will vary for reasons that it will reflect where the job is at in production. TOP

 

Warranty

Eagle Bay Cabinet Doors & Drawers warrants all of its products against manufacturing defects for a period of one year from date of invoice. We do not warrant nor do we accept responsibility for any damages resulting from the use or improper installation or modification of our products. This warranty does not cover, among other things, labor, travel, shipping, storage, finishes, related products used on, with, or in conjunction with our products, or any other incurred cost. We are not liable for, among other things, damages resulting from purchaser or end-user related issues such as normal wear and tear, improper storage and/or handling, excessive humidity, marketability or any other issues that could have been prevented by the purchaser or end-user. No other warranties are written or implied.

 

Wood expands and contracts with its environment. This may sometimes cause joints to crack open on unfinished wood products. This natural reaction is not considered to be a manufacturer defect and is not covered by warranty. If you anticipate this reaction, it may be minimized by applying a sealer and top coat to the items as soon as they arrive or by storing them in a low humidity, stable environment. It is also highly recommended that all wood products be equally finished on both sides.

 

Size tolerance on doors and drawers boxes will be +/- 1/16". A warp or bow, not to exceed 1/8 inch from diagonal corners, shall not be considered a defect. Doors wider than 21 inches or longer than 39 inches are not warranted unless manufactured as multi-panel doors. Drawer fronts and slab doors larger than two square feet, are not warranted against warping or bowing.

 

Eagle Bay Cabinet Doors & Drawers reserves the right to have defective products returned for our inspection and claim approval. Upon approving a warranty claim, Eagle Bay Cabinet Doors & Drawers, at our discretion, will repair/replace the defective product or refund the original cost of the product. Eagle Bay Cabinet Doors & Drawers will expedite production of replacements or repair of defective products as they were originally ordered and ship as soon as possible. Eagle Bay Cabinet Doors & Drawers will not be liable for costs incurred by the customer for finishing, installation, or labor to remove or install warranty items. TOP